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Damit ich Ihnen besser helfen kann wäre es von Vorteil das Programm „Teamviewer“ zu installieren.
Mit Ihrere Erlaubnis kann ich mich dann auf ihren Computer schalten und ihnen von überall auf der Welt helfen.
In dem folgenden Video sehen sie eine kurze Erklärung zu Teamviewer.
Sie können Teamviewer „hier„ herunterladen.
Danach installieren und mir ihre ID und Kennwort mitteilen damit ich ihnen helfen kann.
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